Terms & Conditions

Quotes

• Quotes are valid for 15 days.
• We cannot hold dates or provide tentative bookings. To confirm your quote and secure your date, we require an initial non-refundable payment and your agreement to these terms.
• It's your responsibility to review all event details, including the date, venue, and quantities of items to be delivered.

Booking confirmation — Grab & Go (collections)

Your booking is only confirmed once payment in full has been received. Full payment is required at the time of booking.

Booking confirmation — Custom Installations

• Your booking is only confirmed once you've agreed to these terms and we've received an initial non-refundable payment — £60 for orders of £200 or less, or £100 for orders over £200. This payment is deducted from your total order amount.
• This initial payment is non-refundable. It secures your date, prevents us from booking another event in that time-slot, and allows us to begin purchasing materials for your event.
• Changes to your booking can be requested in writing. Please note these are handled on a best-endeavours basis if requested within 2 weeks of your event.

Payment terms

• The balance owing on your order is due 30 days prior to your event.
• We cannot deliver any items or event designs without final confirmation of payment received.

Changes to your quote

• Once you accept a quote, you're agreeing to the items and the total value listed.
• If you'd like to change the items in your quote, we require a minimum of 14 days' notice before your event date. The final quote amount cannot be reduced by more than 10% from the original agreed estimate.
• Changes to your event date or venue can only be made under the "Rescheduled & relocated events" section below.
• All change requests must be made in writing.

Balloon care disclaimer

• We cannot be held liable for balloons once they're out of our care.
• We use only the highest quality balloons and materials, however some may pop or deflate sooner than anticipated. We cannot guarantee your balloons will last once delivered or collected. Environmental factors — including weather, children, pets, different surfaces, hot or cluttered car conditions, and foliage — can affect the lifespan of our creations. We will replace anything we pop during transportation or setup.
• Outdoor installations: we advise all outdoor installations be placed under shelter where possible. Sunlight and heat can adversely affect your display and cause oxidisation (a dulling or matte effect) or popping. We cannot be held liable where this occurs.

Event cancellations

• To cancel, you must notify us in writing at least 14 days before the event.
• Events cancelled within 14 days of the event date remain payable in full, regardless of the circumstances.
• If you cancel with more than 14 days' notice, your initial payment remains non-refundable, but any money paid above and beyond the initial payment will be refunded.
• We reserve the right to cancel a booking at any time. In this instance, you're entitled to a full refund, including the initial payment.

Rescheduled & relocated events

• You must notify us of any change to your event venue or date in writing within 14 days of your event.
• We'll do our best to accommodate new dates or venue changes, but we cannot guarantee our availability.
• If we're unavailable on your new date, or unable to accommodate your venue change, the initial payment remains non-refundable.
• If we are available or able to accommodate the change, your initial payment will be transferred to the new date, and a new contract and quote drawn up reflecting the changed circumstances (for example, wholesale prices, delivery and hourly costs vary through the season and by venue set-up requirements).

Delivery

Upon delivery (or collection), you assume all responsibility and care for your balloons and designs.

Hired pieces

• All hire items remain our property and are provided on a hire-only basis unless purchased by you.
• Please advise your guests that hired items must not be removed from the venue — you'll be charged the full replacement cost of any item not returned to us.
• Lost, broken or damaged hire stock must be paid for in full by you.
• We reserve the right to charge an additional holding fee for hire items, and to charge full replacement costs for items damaged, lost or broken.

Installations & large-scale designs

• It's your responsibility to advise the venue or events manager of the scope of your design.
• You're responsible for seeking any permissions the venue requires for hanging, suspended, or other uncommon balloon installations.
• We cannot be held responsible or liable if work cannot be completed due to a lack of venue permission or a safety concern at the venue.

Your information

See our Privacy Policy for how we handle information you give us when booking, and our Cookie Policy for how our enquiry forms work.

Contact

Paige Dale trading as PD Events — 07360 497607 — Gerald Ave, Chatham ME4 5TF